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Ксения ШевченкоHow Do You Measure The Performance Of The Support Team?Customer Support Quality Metrics You Can't Ignore The global business landscape nowadays realizes that customer support is the face of...
Ксения ШевченкоAgile Support: Principles, Tips, And Best PracticesUsing the Agile Support to Help Deliver Better Customer Service Is it possible to develop a team culture that manages to provide value to...
Ксения ШевченкоHow Automated Customer Service Works And Why Do You Need It? Efficient ways to boost your customer support function with automation Automated support isn't a novelty on the market. We've all used an...